Effective date: 14 August 2026
This Refund & Return Policy applies to orders placed on alsheikhorganics.com for delivery in Pakistan and the United States. Al Sheikh Organics is based in Lahore, Punjab, Pakistan. The same eligibility rules apply in both countries.
Eligibility window
Contact us within 7 days of delivery (Pakistan or United States) for damaged, incorrect, or incomplete orders. Include your order number and clear photos of the parcel, label, and issue.
What we can usually accept
- Items damaged in transit, with photos
- Wrong item sent compared with the order
- Missing items from a multi-product order
What we generally cannot accept
- Opened consumables (foods, oils, honey, supplements) returned for change of mind, for hygiene and safety reasons
- Products without original packaging when packaging is needed to verify the item
- Requests made after the 7-day window without a documented courier claim
United States orders
US customers use this same policy. Approved returns are mailed back to our address in Lahore, Pakistan. We send the return address and packing instructions after we confirm eligibility. We do not operate a separate US return warehouse.
If we sent the wrong item or it arrived damaged, we may refund or replace from photos without requiring you to ship the parcel back, or we will cover return postage as confirmed in writing. For other approved returns, the customer pays return shipping (international postage to Pakistan). Returns are not free by default.
Pakistan orders
Pakistan customers follow the same 7-day window. Return courier inside Pakistan is confirmed case by case. If we caused the error, we arrange the return or refund without extra shipping cost to you. Otherwise the customer pays the return courier.
How to start a return
- Message WhatsApp +92 311 4834780 or use the contact page with your order number and photos. Do this within 7 days of delivery.
- Wait for written confirmation of eligibility and return instructions. Do not ship anything back until we confirm.
- Keep packaging until we confirm.
Refund method and timing
Approved refunds go to the original payment method where possible (including international / Payoneer payments). Cash-on-delivery refunds in Pakistan use an agreed alternative. After we receive and inspect a returned parcel, processing often takes 7–14 business days, plus bank or courier time. International return transit to Pakistan can add extra days.
Exchanges
Exchanges depend on stock. If the replacement is a different price, we confirm the difference before proceeding.
Contact
Contact us before returning anything. Support hours: Monday–Saturday, 9:00 am–5:00 pm Pakistan time. Phone / WhatsApp: +92 311 4834780.
